Customer Survey Results
As part of our ongoing commitment to continually improve your MOD DCB service, we recently undertook an extensive customer feedback survey.
We received invaluable feedback from our customers covering many aspects, which we will endeavour to use to improve the MOD DCB product and service offerings.
Please find some of the survey results detailed below:
MOD DCB Magazine
Overall impressions
96% of MOD DCB Magazine customers are either satisfied or very satisfied with MOD DCB Magazine
97% of MOD DCB Magazine customers find the format of the Magazine easy to use and understand
Primary use
94% of MOD DCB Magazine customers primarily use the Magazine for sourcing relevant contract opportunities
Finding Contract Information
70% of MOD DCB Magazine customers rate the relevance of contract opportunities and news stories they receive as either relevant or very relevant
MOD DCO
Overall impressions
90% of MOD DCO customers are either satisfied or very satisfied with their MOD DCO service
Finding contract information
84% of MOD DC0 customers use the service at least once a week to search for contract opportunities
MOD DCO Contract Search facility
85% of MOD DCO customers consider the format of their MOD DCO service easy to use and understand
Source: MOD DCB Customer Survey, April 2009.
