MOD awards new contract for HR administration

The MOD has awarded a £300million contract for HR administration to Shared Services Connected Ltd to manage pay, pensions, and military human resources.

The HR administration contract, signed by Shared Services Connected Ltd, aims to fundamentally transform IT services for military personnel, reservists and veterans, to ensure they remain fully relevant and up-to-date. This includes webchat internet access including via smartphones, to fit with the way people use technology today and in the future.

This will be the biggest contract of its type in Europe, benefitting several million people in the UK. The seven-year agreement is part of the Modernising Defence Programme, which is committed to driving innovation, improving agility and driving efficiencies across for those who work in defence.

Johnny Mercer, Minister for Defence People and Veterans, said: “Providing our veterans and serving personnel with first-class pay and pension services is only right considering what they have done and continue to do every day for our country.”

Aspects of IT transformation includes the development of smartphone accessible web pages, allowing users to connect to services more directly, and Veterans, in particular, will benefit from an improved Veterans Portal. It will give users easier and more modern options to contact Defence Business Services on platforms using modern ways of working.

Earlier in 2019, Shared Services Connected Ltd also signed a contract with the UK government to provide business services for several departments until 2023. The contract is an extension of their previous work for the government, which has seen them manage payments for public sector staff.

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